Addictive Learning That Sticks

Welcome! Log In or Sign up

Learn More

If you are new to SpacedEd, we recommend you start with the How It Works section for an overview.

Looking for more information on the science behind SpacedEd? Please see our Research section.

We also maintain both a general Frequently Asked Questions list and one specifically for course authors as well.

Most Common Questions

How do I retrieve my username? Show answer

You can retrieve your username using the Retrieve Username page. Please also note that you can use the email address registered with your account to log in instead of your username.

How do I retrieve a forgotten password? Show answer

For your security, passwords on SpacedEd are stored in an encrypted form and cannot be retrieved. If you have forgotten your password, you can have it automatically reset and a new one sent to your email address using the Reset Password page.

How do I temporarily suspend a course? Show answer

You can temporarily suspend one or all of your courses using the Vacation Hold function described in the next question.

How does a "vacation hold" work? Show answer

A vacation hold freezes your entire course in time. You will not be sent any new questions or any review questions. You will not lose any progress in your course. The spacing intervals of already-answered questions will be prolonged by the duration of the vacation hold. To set a vacation hold, click on a course in the "Courses you are taking" section of your dashboard, and then go to the "Course Options" tab. Enter the start date and duration of your vacation.

I no longer want to take a course I signed up for. How do I remove it? Show answer

If you want to temporarily suspend questions for a course, you can use the vacation hold feature mentioned in the previous question. If you are sure you want to permanently drop a course, simply click on the course name on your dashboard, then select the "Course Options" tab. Click on the "Drop this course" button. You will be asked to confirm that you really want to drop the course. If you proceed, you are removed from the course and all progress information on that course is deleted.

How do I delete my SpacedEd account entirely? Show answer

If you are not enjoying one or more of your courses, you can simply drop those courses as described in a previous question. If you want to completely remove your SpacedEd account, please submit a support request informing us and include either your username or the email address registered for your account. Your account will be permanently removed.

Technical Support

We welcome your Technical Support questions on any aspect of using SpacedEd such as browser issues, password problems or questions on how certain functions of the site work.

Due to the large volume of support queries we receive, and to provide you with the fastest resolution of your problem, please read all the information on this page before submitting a question.

Questions we cannot answer (but wish we could)

SpacedEd Support cannot answer questions that relate to the content of any individual course.

SpacedEd allows anyone on the planet (or on any other planet for that matter) to create a course on any topic. While we are happy to answer any question on using the SpacedEd service, unfortunately our Support Team cannot deal with content related questions due to the huge variety of course topics featured by our authors.

If your question is content specific, such as pointing out an error in a question or seeking further clarification on a question, we recommend you post your query to the Answer Blog for that specific question (which is displayed at the bottom of the feedback page once you submit an answer to a question). While not all authors use or respond to the Answer Blog, most do and frequently the community of fellow learners will offer some help too.

Submit A Support Request

If none of that helped, then feel free to:

Submit a Support Request