"Luke, now I see the confusion over the wording of..."
"Luke, don't get trapped into thinking learning is either formal..."
"Luke, didn't you read the earlier comments? "This is not..."
"C'mon, Josh. Performance support often does the boring scut-work, enabling..."
"Pauline, this is a course on learning about learning. On..."
Jay Cross’s stories will expand your thinking and enliven your meetings. He will inspire your team to accomplish more with less in record time.

Jay distills lessons from…
…to boost sales, improve customer service, and empower people to innovate.
Jay Cross is a champion of informal learning, web 2.0, and systems thinking. His calling is to help business people improve their performance on the job and satisfaction in life. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago.
Now in its eleventh year, Internet Time Group LLC has provided advice and guidance to Cisco, Eaton, IBM, Sun, National Australia Bank, Intel, Genentech, Novartis, HP, the CIA, the World Bank, and numerous others. We are currently refining informal/web 2.0 learning management approaches that accelerate performance. Jay and his colleagues at Internet Time Alliance are helping companies build online communities and boost innovation. Jay frequently leads "Adrenalin Shot Unworkshops" to help corporate teams get the most from informal learning
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